What can I expect at my pet’s specialist appointment?

Contact us to book a specialist appointment once you’ve been referred to our hospital by your regular veterinarian.

We believe both you and your pet will have a more pleasant process if you know what to expect during your first appointment.

Arrive and settle in

We recommend you arrive about 10 minutes early, allowing time to fil out our New Patient Form.

Meet our specialty team

One of our specialists will sit with you to discuss your pet’s medical history and review their issues. You will be able to ask any questions you have, and we’ll provide you with the answers.

Assessment, diagnosis and treatment

After a thorough assessment, we may provide further diagnostic tests. Your veterinary specialist will work with you to develop a plan for treating your pet. We’ll also contact your regular veterinarian with a written report covering the details of the appointment and your pet’s treatment plan.

Our Philosophy of Pet Care

As an extension of your regular veterinarian, we’re here for you and your pet when speciality medical care is needed. We are proud to provide pet-owners and veterinarians in Sydney with advanced medical services and specialty procedures that usually aren’t available in family practice.

Working with your regular veterinarian, our network of specialists will provide the best treatment plan for your pet.

Payment & Financing

At Sydney Veterinary Emergency & Specialists, we have multiple options for payment and financing. We’ll help you navigate these options so you can focus on getting your pet the medical care they require.

What options for payment do I have?

Accepted payment methods are cash or card. Full payment is expected at the time of appointment.

We also accept payment plans with both ZipMoney and VetPay.

We are proud to feature both ZipMoney and VetPay as options for financing.

Both providers offer a simple application process that give you results in just minutes.

Before all treatment, we provide good-faith estimates of the service costs. However, sometimes treatment plans can change depending on your pet’s condition. You will be updated daily by our Billing Administrators while your pet is in hospital.

We always review the written estimate with you before you leave your pet with us.

Yes! We can submit GapOnly claims on your behalf if your pet is covered by an eligible insurer. We’ll be happy to help fill out pet insurance forms for your pet’s visit for all other insurance companies.