The following are considered emergency situations. If your pet has had an accident or is displaying any of these symptoms, they require immediate care and should be brought to our animal hospital right away. We’re open 24 hours a day, every day of the year – 675 Botany Road, Roseberry.
Severe or nonstop bleeding
Clear signs of extreme anxiety or pain
Breathing difficulty, choking or repeated coughing or gagging
Seizures and/or staggered movement
Nosebleeds, bleeding from mouth or rectum, or blood in urine
Inability to urinate or defecate, or pain associated with either urinating or passing faeces
Confirmation or suspicions of your pet ingesting something poisonous, including chocolate, antifreeze, rodent poison or xylitol
Broken or fractured bones, inability to move leg(s) or evidence of lameness
Heatstroke or other evidence of heat stress
More than two episodes of severe vomiting or diarrhoea in a 24-hour window
We offer a variety of payment options to help you access the care your pet needs. In addition to traditional payment methods like cash or card, we also accept payment plans that help you spread the cost of treatment into affordable monthly payments. At our hospital, we are proud to offer Zip, Afterpay, or VetPay – each subject to approval by provider.
Please note we will require full payment at the time of the appointment. We also accept GapOnly, if your insurance is with an eligible provider, we will be happy to help process the claim. Once processed you will only pay the gap between the vet invoice and your insurance benefit – the “gap”.
Before all treatment, we provide good-faith estimates of the service costs. However, sometimes treatment plans can change depending on your pet’s condition. You will be updated daily by our Billing Administrators while your pet is in hospital.
We always review the written estimate with you before you leave your pet with us.
Yes! We can submit GapOnly claims on your behalf if your pet is covered by an eligible insurer. We’ll be happy to help fill out pet insurance forms for your pet’s visit for all other insurance companies.