COVID-19 and Veterinary Consultations

We are committed to providing emergency and specialist services to your pets throughout the Coronavirus pandemic (COVID-19). In order to keep our staff fit to attend work and help reduce the spread of the virus we have had to make several changes to how we operate and when non-staff personnel may enter our hospital building and interact directly with our staff. We kindly ask that you are understanding of these special requirements as we need healthy staff to keep our hospital open and to continue providing care to your pets.

Guide to Visiting Our Hospital

Park in the Carpark

  • When you arrive, please park in the carpark (the boom gate will open automatically).
  • To comply with social distancing regulations and minimise the risk of coronavirus transmission, our hospital waiting room has been temporarily closed.

Let us know you have arrived

 A team member will come to collect your pet

  • Your pet will be taken into the hospital for assessment. Initially a triage nurse will assess them to determine how urgently they require treatment and if they need immediate intervention. Then a veterinarian will assess them in order of urgency.
  • The nurse will provide you information on how to complete our sign-up procedures and also with more information on the non-contact consultation process.

 The veterinarian will call or teleconsult with you

  • The veterinarian will either call you, or send you an SMS with details on how to join a telemedicine consultation.
  • Please be sure to remain off your phone in this time so the veterinarian can reach you easily.
  • The veterinarian will take a medical history, discuss their findings and assessment and make their recommendations for the best treatment plan for your pet.

Discharge or Admittance

  • Depending on if your pet needs treatment as an inpatient or outpatient a receptionist will call you to obtain payment of the account or deposit over the phone.
  • If your pet is being admitted you will receive an email with a consent form attached so you can provide written consent to hospitalisation and treatments.

Going Home

  • Once the process above has been completed a nurse will bring your pet out to you with any medications or discharge instructions they need.
Shepherd Dog getting bandage after injury on his leg